Liquid Web vs Softlayer [Hosting Overview]

Considering  Liquid Web vs Softlayer?

It can be tempting to think that the most well-known technology brands provide the best possible solutions for all customers, but that is not always true particularly for businesses in the SMB segment. One of those most well-known brands in the infrastructure space? IBM. As the saying goes, “no one ever got fired for buying Big Blue.” IBMs customer-facing infrastructure business, Softlayer, has built a nice reputation on the back of the IBM brand.

When it comes to performance and support, however, the truth is much different than perception. Softlayer’s free support is available exclusively through a public support forum, with pre-pay and pay-as-you go options for assistance via phone and chat. Even at Softlayer’s highest rate for premium support, only the most critical issues can expect to receive a response in 15 minutes. At Liquid Web, our expert support is available 24/7/365 via phone, chat, and email, with a 59-Second Initial Response Guarantee by phone or chat. Not only can you always reach us in under a minute, but you’ll never pay extra for support — it’s included for all managed hosting customers.

Furthermore, Softlayer charges additional fees for performance optimization and server management, and only offers limited remedy in the event of downtime. While Softlayer does offer a 100% uptime SLA and inarguably provides excellent technology for clients, when it comes to service and support, the scales are undoubtedly tipped in Liquid Web’s favor.

At Liquid Web, we’ve spent more than two decades providing not only cutting-edge hosting solutions but also class-leading support and service. From fully managing your infrastructure, to our 100% uptime guarantee, from up to 1000% downtime credits to proactive monitoring, we offer complete hosting solutions for individuals and organizations that demand the best infrastructure.

Nobody Includes More Than Liquid Web

The World’s Most-Loved Hosting Company

Nobody delights customers more than Liquid Web. Our Net Promoter Score (NPS® ) of 67 puts us among the world’s most loved brands — and makes us No. 1 in the hosting industry. What makes us special? Our customers say it best:

“Liquid Web is always there for their customers. They are caring, thoughtful, helpful and treat you with so much respect. The help they give is phenomenal. Nothing compares to the wonderful caring company know as Liquid Web.”

— Kitti Titus, ProGroom Pet Supply

“Excellent service with timely support. I love all the staff at LW and have been a client for many, many years. I highly recommend Liquid Web”

— Martie

Backed By The Most Helpful Humans in Hosting and the Best Guarantees in the Industry

You don’t have to be a large enterprise to get enterprise-grade technology and class-leading support. Our team is made of over 300 of the Most Helpful Humans in Hosting. Each day, we support and innovate VPS, dedicated, and cloud infrastructure for some of the most ambitious digital projects on earth. Whether you need reliable, rock solid solutions or the most robust SLA in the hosting sector, the team at Liquid Web is ready to power your digital strategy into the future.

24/7 Support from The Most Helpful Humans in Hosting 
It’s easy to say you have the best support, but we have the numbers to back it up. Our Support ranks No. 1 in customer satisfaction.

59 Second Initial Response Guarantee: Phone and Chat
We’re committed to answering your call or connecting to your LiveChat within 59 seconds.

59 Minute Initial Response Guarantee: Email
HelpDesk tickets receive an initial response via email within 59 minutes, guaranteed.

100% Network Uptime Guarantee
All major routing devices within our network will be reachable from the global Internet 100% of the time.

100% Power Uptime Guarantee
By owning — not leasing — our infrastructure, we can guarantee that power to your rack will always be online.